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FAQs

After-Hours Emergencies

When veterinary care is needed after business hours, a veterinarian is only a telephone call away. Please call us at (815) 965-5586 if you need after hours or holiday veterinary care.

Appointments

In order to allow sufficient time for our patients, we see patients by appointments only. Please call us at (815) 965-5586 to set up an appointment that is convenient with your schedule.

Prescription Refills

So that we may accurately refill your pet’s medications, we request as much notice as possible when refills are needed.

Fees

Fees charged for services are based upon what is needed to maintain the high quality of care we are proud to provide. Payment is required at the time service is rendered, unless prior arrangements have been made. For your convenience, we accept cash, check, Visa, MasterCard, American Express, and CareCredit.

Vaccinations

Rabies vaccine: The first Rabies shot your pet receives is good for 1 year. Subsequent Rabies vaccinations last 3 years.

DHPPLV vaccine: This is a “5-way” canine vaccine that vaccinates against canine distemper, parainfluenza, parvovirus, hepatitis and leptospirosis. Distemper and parvovirus are often times fatal, especially in puppies and is why it is boostered multiple times. Puppies can be vaccinated as early as 6 weeks and are boostered every 3 weeks until 16 weeks of age. Adult dogs are then revaccinated yearly.

FVRCP Vaccine: This is a “4-way” feline vaccine that vaccinates against feline distemper (aka panleukopenia), rhinotrachetitis, calici, and chlamydia. Kittens can be vaccinated as early as 6 weeks and are boostered every 3 weeks until 16 weeks of age. Adult cats are then revaccinated yearly.

Feline Leukemia Vaccine: Feline Leukemia Vaccine is recommended for kittens and cats that are of “high risk,” such as indoor/outdoor cats/kittens.

Lyme Vaccine: Lymes is a disease transmitted by ticks and the vaccine is recommended for dogs and puppies that are considered “high risk.” This includes dogs that spend time outdoors in wooded or grassy areas, such as dog parks, campgrounds, hunting fields/meadows/ponds, and/or dogs that visit Lyme-endemic areas of the Northeast, Mid-Atlantic or upper Midwest.

Bordetella: Also known as “kennel cough”. We recommend the intranasal vaccine at 12 weeks then annually thereafter.

Heartworm Prevention: Heartworm disease is a serious disease transmitted by infected mosquitoes and if left untreated can be fatal. We recommend your dog and cat be on year round heartworm prevention starting at your puppy’s or kitten’s first visit. Your dog will need to be tested with a simple blood test for heartworm disease on an annual basis.

Flea and Tick Control: We recommend using flea/tick prevention March thru November in this area. Temperatures below 32 degrees usually stop fleas and ticks.

Pain

It can sometimes be difficult to tell if your pet is in pain. If you are not sure but suspect your pet may be hurting or is just not acting right, please call to have an examination.

Signs of Pain

Some signs are more obvious, such as limping, but some signs are subtle and can include: not eating, a change in behavior or normal habits, being more tired and having less energy. Of course, these symptoms can also be caused by many problems, so please give us a call to have an examination if your pet isn’t acting quite right.

Flea Prevention

It is important to prevent fleas. Not only are they uncomfortable for your pet, fleas are also carriers of disease. There are many medications for the treatment and prevention of fleas. Many medications are in a combined form with the monthly heartworm medication. Not only is this convenient, but it reduces the cost of two medications! Although fleas are more prevalent in summer months, they can survive year round in a home.

Annual Blood Work

Yearly blood work should be performed to detect infections and diseases and must be performed annually to detect heartworm. This helps veterinarians detect disease early. In many situations early detection is essential for more effective treatment. The type of blood work will be determined specifically for each pet depending on his or her individual needs.

Kennel Cough

Canine Bordetella is a respiratory disease called Infectious Tracheobronchitis (kennel cough). It is easily transmitted through the air. It is a viral infection complicated by bacteria. Both intranasal and injectable vaccines are available.

Lepto

Leptospirosis is a bacterial disease. It is spread by wildlife (raccoons, skunks, opossums, squirrels, rats) and domestic animals. It can be passed to people. Canine Lepto has risen dramatically in recent years. Infected animals shed Lepto bacteria in the urine. To prevent Lepto in your dog, discourage your pet from drinking standing water and vaccinate yearly.

Heartworm Prevention

Heartworm disease is transmitted through the bite of a mosquito and all mosquitoes get into houses. Therefore, all dogs need heartworm prevention.